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Our Terms, Your Rights at saffamafka

At saffamafka, we put our legal commitments in plain language so you know exactly where you stand — what we collect, how we use it, and what protections…

Terms of UsePrivacy PolicyCookie PolicyAccount RightsData Retention

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What Our Legal Policy Covers

saffamafka Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These terms govern your relationship with saffamafka from the moment you open an account to every transaction you make via UPI, Paytm, PhonePe or Google Pay. We process account data solely to verify identity, settle withdrawals, and maintain account security — never for unrelated commercial purposes.

1
Your financial activity, including deposit records from UPI or Paytm and withdrawal confirmations from PhonePe, is retained only for the period required by applicable law, after which it is deleted or anonymised. Eligibility to use our platform depends on the laws of your local jurisdiction, and
2
we will always make that clear before you proceed. If any clause in these terms conflicts with a mandatory provision of Indian law, the Indian law provision takes effect.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

LEGAL CONTACT PATHS

Reach Our Legal and Compliance Team

If you have questions about your rights under these terms, need to request a data correction, or want clarification on any policy clause, our team is available through three direct channels.

Email Support Send your legal query or data-rights request to our dedicated compliance address. Include your registered account email so we can locate your records and respond with specifics rather than generic replies.

Live Chat Start a live chat session directly from your account dashboard. Our chat agents can log a formal policy complaint or escalate a data-access request to the compliance team within the same session.

Formal Post For matters requiring a written record — such as account closure requests or dispute escalations — you may write to our registered correspondence address. We acknowledge postal submissions within five working days.

HOW WE HANDLE THIS

Data, Cookies, Security and Your Account

We handle every aspect of your account with a clear audit trail, from the moment you verify your identity to the day you request account closure.

Data Handling

We collect only the data needed to run your account — name, email, payment method identifiers such as your UPI ID, and transaction history. We do not sell this data or share it with advertising networks under any circumstance.

Cookie Policy

Our site uses strictly necessary cookies to keep your session active and preference cookies to remember your chosen language and deposit method. You may disable preference cookies from your browser without losing account access.

Account Security

All account pages are served over HTTPS with TLS 1.3. We enforce two-factor authentication on withdrawal requests and flag any login from an unrecognised device for manual review before allowing access.

Retention Schedule

Transaction records linked to UPI, Paytm and PhonePe are retained for the period mandated by Indian financial regulations, then permanently deleted. Account profile data is removed within thirty days of a confirmed account closure.

Who to Contact

Our Data Officer handles all rights requests — access, correction, portability and deletion. You can reach this person directly via the email channel listed in the support section; identify your request type in the subject line.

Requesting Changes

Submit a change request through live chat or email with your account ID and the specific correction needed. We verify your identity before processing any change to personal data and confirm completion in writing.

Your Legal Questions, Answered

These are the questions we hear most often about our terms, your rights and how we handle account data. If yours is not listed here, reach out via live chat or email and we will respond with a direct answer.

We collect your name, email address, date of birth, mobile number and payment identifiers such as your UPI or Paytm handle. We do not collect more than what is needed to verify your identity and process transactions securely.

Yes. Send a data-access request to our Data Officer via the compliance email with your account ID in the subject line. We will compile and deliver your data within fourteen days of verifying your identity.

Start a live chat session or email our compliance team with the specific field you want corrected and the accurate replacement. After identity verification, we update the record and confirm the change in writing within two working days.

Payment transaction records are held for the period required under applicable Indian financial regulations. Once that period lapses, records are permanently deleted or anonymised and cannot be restored or accessed by any team.

Your account profile is queued for deletion and removed within thirty days of confirmed closure. Transaction records are retained only for the legally mandated period, then deleted. You will receive written confirmation once the deletion is complete.

Yes. Access depends on local law and is available where local law permits. We recommend checking the laws applicable in your state or region before opening an account, and our terms make this eligibility condition explicit from the start.

Contact our compliance team by email or live chat and clearly describe the concern. If you are not satisfied with our response, you may escalate to the relevant Indian consumer or data-protection authority under applicable law.

Our Terms, Your Rights at saffamafka

Reach Our Legal and Compliance Team

Data, Cookies, Security and Your Account

Data Handling

Cookie Policy

Account Security

Retention Schedule

Who to Contact

Requesting Changes

Your Legal Questions, Answered

01 What personal data does saffamafka collect when I open an account?

02 Can I request a copy of all data held on my account?

03 How do I correct inaccurate information on my account?

04 How long do you keep my transaction records from UPI or PhonePe?

05 What happens to my data if I close my account?

06 Does accessing saffamafka depend on where I live in India?

07 Who can I contact if I believe my legal rights under these terms have been breached?

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